Return and Refund Policies

Your satisfaction is our goal! That is why we carefully check all the products before we pack and send them to our customers. 

If you receive a faulty product, please contact us via the form below.

In the event you receive your item and within 7 days you are not satisfied with the product House12 will gladly arrange a refund or exchange with you. Please follow these steps to arrange the refund / exchange: 

• Get in contact with us through the form below.
• You will be required to ship/return the item. The returning shipping cost will be your responsibility
• The product must be in saleable condition (not used, contain original tags and/ or packaging)